Threaded replies vs. flat — what works for support?

CA Carlos Mendes 2 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#mobile
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Replies 6

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HA Hana Park

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

JA Jamal Reed

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

OM Omar Haddad

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

BO Bob Martinez

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

NO Noah Bennett

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

EL Elena Petrova

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

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