Best practice question about help desk

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.